Refund Policy

These Policies are valid for the www.nicoleelissa.com website

1. DESCRIPTION

The refund is a client’s request to receive the amount he has paid for an item or service.

RETURN OF MERCHANDISE OR SERVICE

On coaching services:

Once a coaching service is bought, there are no refunds. If the client hasn’t started the service, she can opt to change it for another service or product(s) of equal, or greater value within the first three days of purchase. If she chooses one of greater value, client must pay what’s remaining.

On digital products (Tracks, meditations, audio and/or video recordings):

As our products are digital, returns are not accepted. Products are non refundable.

The client will have a period of 24 hours from the reception of the  digital product to send to NICOLE ELISSA any claim in relation to the product provided. After that period the products will be considered as compliant by the client. The claim must be made by email to Nicole@nicoleelissa.com.

 For general policies, the purchase of tickets to our exclusive events or seminars are not reimbursable once purchased, but they can be transferred to third parties (only women) to attend it.

2. REASON FOR REIMBURSEMENT

The product purchased is out of inventory and it is not possible to deliver another product with similar characteristics and of equal or greater price.

The delivery time for a digital product that has already been launched exceeds seven business days from the date of purchase without the customer receiving the product.

If the client pre-orders a product she will receive an e-mail with the specific date of when the course starts within 24 hours.

The product was lost by the courier.

An incorrect amount has been charged to the customer, the refund applies for the difference.

Due to the different scenarios that can be found in online purchases, all those cases not contemplated in these policies will be reviewed and processed by NICOLE ELISSA – Transformational Love Coach

3. REQUIREMENTS

To request a refund, you will be asked for the following information, which you can send by email, chat or phone:

Order number with which you purchased your product. (It is found in the option MY ACCOUNT or in the email received when buying the digital product).

Description of the item and / or order.

Reason for which the refund is requested.

Form of payment with which the purchase was acquired.

In case it is necessary to send the product, the conditions of the should be evaluated by Nicole Elissa –Transformational Love Coach before proceeding to a possible refund.

Confirmed receipt of request for reimbursement will proceed to the process of reviewing the same, the receipt of request does not imply authorization for reimbursement.

Requests for reimbursement will be analyzed and the client will be notified both in cases of proceeding and in cases of non-reimbursement and reasons.

The shipping costs for the return of the product will be paid by the customer, if desired we can send a guide to schedule the collection of the product and the cost of shipping will be deducted from the refund.

4. TIMES

Estimated times for the processing of a refund once authorized the same

Payment with TDC time of 10 to 15 business days.

Bank Deposit, 5 business days.

Exceptions

The following exceptions apply for refunds.

The product purchased does not work correctly and has been reported within the first 15 days of receipt of the same, the client and Nicole Elissa – Transformational Love Coach undertake to wait for the review of the article and the repair of it, only in case it is not possible to repair it can be changed the product for a new one.