Nicole Elissa

Refund Policy

These Policies are valid for the www.nicoleelissa.com website

1. DESCRIPTION

The refund is a client’s request to receive the amount he has paid for an item or service.

RETURN OF MERCHANDISE OR SERVICE

On coaching services:

Once a coaching service is bought, there are no refunds.

Coaching is built on personal responsibility and accountability.
Coaching is for emotionally healthy individuals. If the client shows signs of disrespect,  manipulative behavior, abusive language, etc. The company will remove the person from the program and end their participation to ensure the stability of the program and the members involved. The client will not get a refund under any circumstance. 

On digital products (Tracks, meditations, audio and/or video recordings):

As our products are digital, returns are not accepted. Products are non refundable.

 For general policies, the purchase of tickets to our exclusive events or seminars are not reimbursable once purchased, but they can be transferred to third parties (only women) to attend it.

2. REASON FOR REIMBURSEMENT

The product purchased is out of inventory and it is not possible to deliver another product with similar characteristics and of equal or greater price.

The product was lost by the courier.

An incorrect amount has been charged to the customer, the refund applies for the difference.

3. REQUIREMENTS

To request a refund, you will be asked for the following information, which you can send by email, chat or phone:

Order number with which you purchased your product. (It is found in the option MY ACCOUNT or in the email received when buying the digital product).

Description of the item and / or order.

Reason for which the refund is requested.

Form of payment with which the purchase was acquired.

In case it is necessary to send the product, the conditions of the should be evaluated by Nicole Elissa –Transformational Love Coach before proceeding to a possible refund.

Confirmed receipt of request for reimbursement will proceed to the process of reviewing the same, the receipt of request does not imply authorization for reimbursement.

Requests for reimbursement will be analyzed and the client will be notified both in cases of proceeding and in cases of non-reimbursement and reasons.

The shipping costs for the return of the product will be paid by the customer, if desired we can send a guide to schedule the collection of the product and the cost of shipping will be deducted from the refund.

4. TIMES

Estimated times for the processing of a refund once authorized the same

Payment with TDC time of 10 to 15 business days.

Bank Deposit, 5 business days.