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Policy of Delivery | Nicole Elissa

Policy of Delivery

These Policies are valid for the website www.nicoleelissa.com and it is understood that when buying any of our products or services the customer accepts the terms, conditions and delivery policies specified below.

1.- RECEPTION OF THE MERCHANDISE OR SERVICE

It is an indispensable condition that, at the time of receipt of the merchandise or service, you receive a digital proof of payment. For any incident that may be, it is important to communicate  to NICOLE ELISSA this incident by e-mail to nicole@nicoleelissa.com within a maximum period of 24 hours from the receipt of the product or service.

2.- RETURN OF MERCHANDISE OR SERVICE

As our products are digital, returns are not accepted, but they can be transferred as tickets to exclusive events or seminars.

The client will have a period of 24 hours from the reception of the product or service to send to NICOLE ELISSA any claim in relation to the product or service provided. After that period the products will be considered as compliant by the client. The claim must be made by email to Nicole@nicoleelissa.com.

3.- WARRANTY

The guarantee of all our products will be established by Nicole Elissa.

4.- CONFIDENTIALITY

NICOLE ELISSA – Transformational Love Coach guarantees the security of the information of its clients, which travels in an encrypted way to our secure site and is managed in such a way that it can not be deciphered by agents external to us.

5.- AVAILABILITY AND PRICES

Prices are expressed in US dollars (USD / $), according to the referential exchange rate of the day of the transaction. They may also be subject to change without prior notice.

NIicole Elissa – Transformational Love Coach ensures the availability of the products and services displayed on the portal. If a situation arises, due to lack of availability, Nicole Elissa – Transformational Love Coach will inform its customers in a timely manner, by email of our Customer Service, about this situation beyond our control, indicating the estimated delivery time.

6.- DELIVERY OF THE PRODUCT

The digital product will be delivered immediately, once your payment is processed. It will be sent online.

7.- PAYMENTS

The customer is obliged to pay / settle / cancel the purchase order made by the portal www. NICOLEELISSA.com (NICOLE ELISSA) in its entirety.

The type of payment is with a Visa and MasterCard credit card.

8.- ORDER POLICIES

NICOLE ELISSA – Transformational Love Coach reserves the right not to deliver information to the client in the event that he has incurred in the delivery of partial or misleading information about his identity.

9.- DELIVERY POLICIES.

The customer undertakes to provide the necessary information of the recipient to carry out the delivery of the requested product. Any error or lack of information in this regard, will be the entire responsibility of the client.

10.- CANCELLATIONS

Being a digital product, in many cases downloadable, cancellations are not allowed once the payment is processed, considering that the customer will already have the products.

11.- LIMIT AND RESPONSIBILITY

Use of credit or debit cards without authorization of the owner or stolen.

We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen; it being understood that the person making the purchase is fully authorized to carry out the transaction and, therefore, we can not refuse to process it. Making transactions online without the owner's prior consent or with stolen cards constitutes a fraud which is punishable under Panamanian law. Unrecognized payment for disagreements with the service or ignorance of the payment method, we send information via email to our customers regarding our credit card payment providers. We are affiliated with a Financial Institution with high standards at the regional level, which provides us with credit card collection, acting as its sole responsibility to be a secure collection agent for our customers with the issuing bank of the card. You are informed that your billing statement will show the payment of the purchase under the name NICOLE ELISSA – Transformational Love Coaching.

We do not accept under any circumstance, any payment not recognized by the client due to lack of knowledge of the method of collection or disagreements with the delivery. The fact of establishing a claim with the bank, ignoring its purchase, implies a suspicion of potential fraud; so that with the information of the order, signature of reception of the order by the recipient, there will be sufficient evidence to support the claim that is filed. It will be of vital importance then that the client always gets in touch with us to clarify any point.

12.- CONSUMER PROTECTION

We are committed to abide by the provisions of the Consumer Protection and Defense Law and the guidelines regarding privacy policy.

13.- NOT COVERED

Any situation not covered by these policies will be resolved by our Customer Service Center. At all times it will be verified under the philosophy of customer support, compliance with our agreements, under the understanding that there will be agents external to us that will prevent us from fulfilling our purpose.